Free shipping on orders $75+ 5% cash rewards choose two free samples

Returns and Exchanges

We offer full refunds for new, unused merchandise within 15 days of the original purchase date.

All eligible returns must be accompanied by a completed return form and be in original condition with packaging intact. All refunds will be made in the form of the original payment/card. Shipping charges will not be refunded.

Most of our products fall into the “clean beauty” category and so adverse reactions are highly unlikely. As well, scented products are clearly described as such and are not eligible for return on that basis alone. However, if you experienced an acute allergic reaction to one of our products, please email ayr@ayrluxe.com. We will then follow the manufacturer’s return process. Note, you may be asked for detailed feedback and photos, if applicable.

Damage Claim Policy

To file a claim for damaged items, please email ayr@ayrluxe.com within 2 days of receiving your order. Include your order number and photos of the item(s) damaged. We’ll then arrange for free return shipping and product exchange.

Items Not Eligible for Return

Please note that we do not accept returns or exchanges of intimate care items, custom order products, final sale merchandise, used items, products discounted by 30% or more.

$4.95 Flat rate shipping in Ontario and Quebec on orders under $75
CHOOSE YOUR SAMPLES
two gifts with every order
5% CASH REWARDS
toward future purchases
FREE SHIPPING
on orders $75+ in Canada and USA

Sign up and get 10% off your next purchase

Subscribe to our newsletter for exclusive offers and product launch announcements. Plus, 10% off your next order.